サーバーエンジニア ／ ネットワークエンジニア ／ ITヘルプデスク、テクニカルサポート

We are currently seeking an ambitious IT Support Engineer to work with our engineering team in Tokyo.
The position will involve working in a friendly, work-life balance, diverse environment.
【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems as needed to complete projects on schedule
● Assist sales team by collecting information on client systems and problems faced onsite
● Effectively communicate client status with Account Executives and primary engineers
● Utilize systemsGo’s processes and methodologies to provide a consistent and competent level of service to the client
● Actively build on IT and communication skills to improve on skill set and productivity

【必須スキル・資格】
日本語：日常会話レベル
英語：ビジネスレベル

• Excellent communicator, both oral and written
• Strong problem-solving and communication skills between sG and clients
• Love being the first line of support and troubleshooting issues
• Strong analytical skills to investigate and resolve customer support tickets
• Able to multi-task efficiently under time pressure
• Previous experience in managing customer-focused teams
• Proven experience in managing a service and support-focused team culture
• 5+ Years experience in a Technical Support role

【歓迎スキル・資格】

正社員

年収: 300〜800万円
Base Salary and Discretionary Yearly Bonus

13 Paid Holidays for 1st year
Sick Leave
Congratulatory or Condolence Leave

Full Social Insurance Coverage
Commuting/ Transportation Allowance
Education/ Training assistance program

CV Screening by Talent Acquisition Team, Online Interview with Hiring Manager and HR, In-person (or online if non-Kanto resident) interview with Department Head

有（屋内禁煙・屋外に喫煙所設置）

30%

Engineering Dept.