テレマーケティング、カスタマーサポート

◆ Duties Include
・Responding to customer inquiries in Malay and English
・Coordinating with different teams and departments (when necessary) to answer customer questions and solve customer problems
・Supervising part-time operators
・Other related tasks (e.g., translation, etc.)

◆Example Day at Work
9:00–10:00　Morning routine: Get coffee, greet other employees in the office, check personal tasks or internal company messages from the day before.
10:00–12:00　Catch up: Handle outstanding inquiries that came in overnight from customers.
12:00–13:00　Lunch Break: Enjoy eating outside the office or bring lunch to eat in ZenGroup's cafeteria space.
13:00–14:00　Task Collaboration: Contact logistics center or export team regarding inquiries about outstanding shipments. Help other departments with minor tasks like translations for web banners when needed.
14:00–17:00　Focus block: Continue handling questions and concerns from customers or answer inquiries in other languages (e.g., Japanese).
17:00–18:00　Wrap up: Clean up your workspace, check for any remaining urgent tasks, and answer any questions before going home for the day.

※Potential Changes to Job Responsibilities (in accordance with legal requirements): Please note that your job responsibilities may change in the future. Details will be explained during the interview.

【必須スキル・資格】
日本語：ビジネスレベル
英語：ビジネスレベル
マレー語：ネイティブレベル

◆Must Have Skills
・Native Bahasa Malaysia
・Business Level English (TOEIC 800 or above) *Test not required
・Business Level Japanese (JLPT N2 or higher) *Test not required

【歓迎スキル・資格】
◆ Preferred Skills
・Translation Experience
・Experience working in small to medium-sized companies
・Experience working in e-commerce companies or customer support
・Basic knowledge of HTML
・Other language skills

正社員

年収: 350〜430万円
◆Salary
・250,000 YEN~ per month (Based on previous experience and ability)
・Bonus twice a year (June and December)
・Raise once per year

・Two days off per week. (Saturday, Sunday)
・Year end and New Year's holidays (4 days)
・Total 26 paid days off per year (Increases year over year)

◆Benefits
・Visa sponsorship
・Transportation Allowance (Up to 30,000 per month)
・Relocation Allowance: 100,000yen available for applicants relocating to Osaka from outside the Kansai region.
・Overtime Pay (Paid by the minute)
・Complete social insurance (workers' compensation, employment, health, welfare pension)
・Business casual dress code(No suit required)
・Training system

◆Hiring Process
① Resume Screening (1-3 days)
↓
② First interview – HR team (60 mins) + 7-question Logic test (30 mins), Customer support test (45 mins)

Logic test excluded for online interviews
↓
③ Second interview – Customer support team (60 mins) + Translation test (30 mins)

If the first interview was conducted online, the logic test will be included in this stage
↓
④ Third interview – HR team (60-90 mins) + Company culture test (2 days)
↓
Hiring Decisionn

有（敷地内禁煙）